If there is an issue with your items please contact us within 7  days of delivery to request a return or exchange. Please email us at shop@tibetanspirit.com and we will guide you through the process. 

Returns that do not follow this instructions will not be processed. If you have any questions, please send an email to shop@tibetanspirit.com

After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund. 

Return/exchange broken or defective item(s):  You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item.

If you need to return an item, you need to provide us with a tracking number via email at shop@tibetanspirit.com. We cannot proceed with your request unless you provide a tracking number. We are not responsible for lost return packages.

You will be responsible for the shipping fee on sending the item(s) back to us. However, if you decide to proceed with an exchange, we will cover the shipping costs to send the new item(s) back out to you. 

Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. 

As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process. 

Note: To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. If you return arrives broken or defective no refund can be made.