Welcome to the Tibetan Spirit FAQ page! Below, you'll find answers to common questions about our products, services, and policies. If you don’t see your question here, feel free to contact us directly.
General Questions
What is Tibetan Spirit?
Tibetan Spirit is your trusted source for authentic Tibetan spiritual items, including ritual objects, meditation supplies, and more. We are dedicated to supporting your spiritual journey with quality products and personalized service.
Where are you located?
Our fulfillment center is in Asheville, NC. You can find us at:
📍 103 Stone Ridge Blvd, Asheville, NC 28804
Local pickup is available by appointment only. Please let us know during checkout if you'd like to pick up your order in person.
Ordering & Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options during checkout.
Can I make changes to my order after placing it?
If you need to modify your order, please contact us immediately at shop@tibetanspirit.com or call (828) 785-1279 during business hours. We’ll do our best to accommodate changes before your order is processed.
Shipping & Delivery
How long does shipping take?
Most orders are processed within 1-2 business days and shipped via USPS or UPS. Delivery times vary depending on your location but typically range from 3-7 business days within the U.S.
Do you ship internationally?
Yes, we ship worldwide! International shipping costs and delivery times will be calculated at checkout based on your location.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. Use this number to monitor your shipment’s progress.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for unused items in their original condition. Please contact us at shop@tibetanspirit.com for return instructions.
What if I receive a damaged or defective item?
If your item arrives damaged or defective, please email us at shop@tibetanspirit.com with photos of the issue. We’ll resolve the problem promptly with a replacement or refund.
Urban Dharma Temple
What is Urban Dharma?
Urban Dharma is our temple home in Asheville, NC. It’s open to all for meditation, study, and quiet practice.
📍 Address: 697 Haywood Rd, Suite C, Asheville, NC 28806
🕒 Hours: Monday – Friday, 2 PM – 5 PM
For more information about Urban Dharma events and resources, visit us on Instagram (@urban_dharma_nc) or Facebook (Urban Dharma NC).
Contact Us
Still have questions? Reach out!
📧 Email: shop@tibetanspirit.com
🕒 Hours: Monday – Friday, 10 AM – 5 PM ET
We’re here to help!